Product Policies

Return Policy
Customer products can only be returned if there is a problem. To return you can mail the issue with the photo of the product. If your request is approved, you must return the products in their original packaging and unused. You will need to pay for delivery. The company has the right to refuse any return request.


Returns will not be accepted under the following conditions

  1. The product is damaged due to excessive usage.
  2. The item was returned without packaging including pricing tags, labels, original packaging, and so on.
  3. Defective products that the seller/manufacturer provides no warranty on.
  4. Product is utilized or altered
  5. If an order is not returned within five business days of its delivery.
  6. Free product provided by the brand.



If you no longer want to accept the shipment, please email us to cancel the order. Orders cancellation can only be accepted after the order has not left our facilities. Once the order is dispatched, the customer can’t revoke it. The orders are usually shipped within 24 hours of payment. Owing to unexpected conditions, your order is subject to cancellation at any moment. The consumer can contact us via mobile number or email address during the checkout process for security purposes. The Indian Spirit retains the right to cancel any orders for cancellation.



In the event of a cancellation or refund, we will contact you to notify you of the refund. We will inform you whether your refund is accepted or refused. If your request is accepted, a refund will be issued, and a credit will be sent to your credit card or original form of payment within a certain period. 


How will I get refunded for the canceled orders and how long will this process take?

Refunds are submitted within 24-48 business hours of receiving a legitimate request for cancellation that will trigger the refund transfer to the source’s credit card. For transfers performed by credit cards or banks, refunds are processed to the same bank account from which the payments were made within 24-48 business hours. It can take up to 5 business days to represent, but it varies depending on your bank’s process. 



What if I used discount vouchers during the time of payment and I have to cancel my order?

Discounts cannot be used again on the same transaction, except though you cancel the order. The consumer cannot reuse the procurement of discount coupons. If you have redeemed the discount coupon for an order, the same reward automatically will be added to your account in the event of order cancellation.


Pre-order policy

What is a pre-order?

The pre-order item is an item that will be published in sample form from the final set or limited edition. It means that an object would become eligible at a later date, not now. If you run your order, it is necessary to check whether the item is in pre-order. Delays can exist for pre-orders.


How long would it take for my order to be shipped?

Reading time varies from article to article. The approximate delay for the item is typically 30 working days from the item’s date of release. When the item is in stock, the order will be shipped within two days.


Please bear in mind to purchase pre-order item separately or else the entire order will be on hold and dispatched at once


When delays exist and why?

Our collections are strictly limited as they all are handcrafted. For this purpose, the manufacturing process needs initial processing and some intermediate phases. The method is linear, although some errors can occur.

In the unfortunate case of a delay, customer support will inform you as soon as possible.


May I cancel an ordered item?

If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting our Customer Care team.


Terms of Service


The Indian Spirit runs this website. In the text, “we”, “us”, and “our” refer to The Indian Spirit. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing our web or buying something from us, you partake in our “Service” and consent to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and regulations listed herein or available by hyperlink. The Terms of Services extend to all who access the site.

Please read these Terms of Service; they contain essential material. By entering or using the platform, you agree to be bound by the terms of this agreement.  A failure to adhere to this arrangement would result in your removal from the website and all services. Any additional enhancements or resources on the app shall also be subject to the Terms of Services. You may check the Terms of Service at any time by visiting this tab. We also exercise the freedom to revise, amend, alter or delete any portion of these Terms of Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Online store terms

By registering with us, you reflect that you are at least the age of majority or the age of majority in your state or province and you have given us your permission to allow your minor dependents to use this platform.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). Any violation of our Terms of Use and the related Service would result in automatic termination of your Services.


General Conditions

We reserve the right to deny service to someone at any time.

You recognize that the content (not including payment card information), can be transmitted unencrypted and involve

(a) transfers across different networks; and

(b) modifications to comply and respond to technical specifications of linking networks or devices. Credit card information often undergoes a decryption phase during network transmission.

You agree not to print, repeat, copy, sell, resell or misuse any component of the software, use of the platform, or access to the resources or the website from which the platform is made available, without our consent.


Accuracy, Completeness, And Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is given for general educational purposes only. It is not meant to be relied upon or used as the basis for any judgment without consulting primary, more reliable, more complete, or more timely information sources. Any dependence on the contents of this instruction may be considered at your own risk.

This site may contain historical details about a product. Historical context is important for you to assess this commodity better. Please notice that we retain the right to amend and refresh this site at any time, but have no responsibility to provide you with the most recent material. By visiting our blog, you accept that you are liable to track updates to our website.


Modifications to the Services and Prices

Prices can change at any time, without notice.

We reserve the right at any time to alter, suspend or discontinue the Service or any component or material. We would not be accountable to you or anybody else for any suspension of the Service.


Products or Services

Certain goods and services can be only accessible on the website. These items/services are limited in quantity and subject to refund or swap according to the regulation.

We have done our utmost to correctly show the colors and photographs of our items that feature on our web. We cannot promise that you can see any color correctly on any computer’s monitor.

We reserve the right but are not obliged, to restrict our goods or Services to any individual, geographic region, or jurisdiction. We can exercise this right on a per case-specific basis. We reserve the right to restrict the quantity of any goods or services we sell. Brand descriptions are open to modification, and additional items can be introduced at any time. We reserve the right to discontinue any item at any moment. Any bid for any good or service made on this platform is invalid where prohibited. We do not guarantee that the content of the goods, programs, documents, or other materials will satisfy your standards or any errors or omissions in the Service will be corrected.


Accuracy of Billing and Account Information

We reserve the right to deny any order that we find unacceptable. We can, at any time, limit or cancel a single or bulk order. These limitations are imposed on order and delivery addresses under one customer account, using the same credit card, and shipping to the same destination. If anyone updates your order or cancels it, we’ll try to alert you by calling the email or phone number we provide to us. We reserve the right to restrict or ban orders that seem to be issued by manufacturers, resellers, or dealers. You agree to provide recent, full, and correct details about your transactions and payment for all purchases. You agree to update your account information such as your email address and credit card data and change it when necessary to complete your purchases and contact you as needed.


Optional Tools

We can have some third-party resources that you are not personally interested in, and we do not track or have any influence or feedback over.

You recognize that we offer access to those resources ” as is” and “as available” without any guarantees, representations, or conditions of any sort and any endorsement. We cannot be found accountable for the use of third-party software.

You can use any tools available on the web at your discretion. You are fully responsible for fulfilling any regulatory criteria that may result from using those tools (s).

We can deliver new services and functionality to guests (including the release of new tools and resources). Both new functionality and improved functionality must conform to the Terms of Service.


Third-party Links

We render available content, goods, and services offered by third parties.

Third-party links on this site can’t provide a site outside our influence. We may not take any responsibility for reviewing or assessing any third-party materials or websites’ quality or authenticity. We do not warrant and will not have any responsibility for any third-party materials or websites or any other materials, goods, or services of third-parties. We are not responsible for any damage that could happen to you, or anyone due to dealing with third-party pages. Be careful to check the other party’s terms of services and customer agreement when engaging with them. If a question or report about a third-party product is received, please contact the organization.


User Comments, Feedback, and Other Submissions

Suppose at our request, you submit some unique submissions (for example contest entries), or without a request from us, you send innovative ideas, recommendations, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively ‘comments’). In that case, you accept that we may, at any time without limitation, edit, copy, print, transmit, translate, and otherwise use in any format any comments that you forward to us. We are and shall be under no duty to retain any trust remarks, pay compensation for them, or respond to them.

We reserve the right at any time to block or delete any Content that we decide in our absolute discretion that breaches any party’s intellectual property or these Terms of Use. You vow not to infringe the patent, trademark, anonymity, personality, or any other privilege of any third party. You also accept that the comments will not be libelous or otherwise illegal, offensive, or pornographic. You will not include something that is a computer virus or computer malware. You can not use a false email address, impersonate another user, or otherwise offer false information about yourself to the researcher or third party. You are entirely to blame for any information you share. We do not acknowledge blame for any of your feedback or the material shared by you.


Personal Information

You agree to the gathering of your personal information through our shop, and our Privacy Policy. Our Privacy Policy is set forth below, following these Terms of Service.


Errors, Inaccuracies, and Omissions

From time to time, there will be material on our web or in our service that includes typographical mistakes, inaccuracies, or omissions that may apply to product specifications, prices, discounts, deals, product delivery costs, travel times, and availability. We reserve the right to correct any mistakes or omissions and amend, withdraw or cancel any orders if we decide that any information in the Service or at any relevant website is incorrect (including after you have submitted your order).

We have not committed to updating, explaining, or changing the service or any associated website, including without limitation, pricing details, except as required by law. No new upgrade or reset date has been added to this Service, ensuring the details will be current until it is updated.


Prohibited Uses

You will not use the web or its content:

  1. For some unlawful purpose.
  2. To solicit anyone to commit or engage in any unlawful acts.
  3. To breach any foreign, federal, provincial, or state legislation, guidelines, laws, or municipal ordinances.
  4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  5. To threaten, assault, taunt, injure, defame, smear, disparage, bully, or discriminate based on ethnicity, sexual preference, faith, ethnicity, race, age, national origin, or disability.
  6. To submit false or misleading information.
  7. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet.
  8. To collect or track the personal information of others.
  9. To spam, phish, pharm, pretext, spider, crawl, or scrape.
  10. For any obscene or immoral purpose.
  11. To interfere with or circumvent the service’s security features or any related website, other websites, or the Internet. 
  12. We reserve the right to cancel service at any time if you breach any Terms of Use.


Disclaimer of Warranties; Limitation of Liability

We do not promise, reflect or recommend that your usage of our platform will be uninterrupted, prompt, safe, error-free, or reasonable.

We would not be responsible if the findings you get from our service’s use were misleading or defective.

You accept that from time to time can take the Service away, discontinue it, or cancel it for any reason at all.

You accept that the use of, or failure to use, the Service is at your own risk.

Neither The Indian Spirit, nor any of its directors, officers, staff, affiliates, agents, contractors, interns, vendors, service providers, or licensors shall be responsible for any harm, failure, allegation, or any actual, indirect, incidental, punitive, extraordinary, or consequential damages of any kind. Certain states or jurisdictions do not allow the avoidance or the reduction of liability for damages other than direct damages. In certain states or jurisdictions, the maximum permitted statute is the maximum liability we are legally obliged to pay.



You agree to indemnify, protect and hold harmless to The Indian Spirit and its parent, subsidiaries, affiliates, partners, owners, administrators, managers, consultants, licensors, distributors, service providers, subcontractors, manufacturers, interns, and staff, harmless against any allegation or demand.



Suppose any clause under these Terms of Service is deemed to be unconstitutional, invalid, or unenforceable. In that case, this arrangement shall in no manner be influenced by such judgment, and that provision shall be applied to the fullest degree practicable under the statute.



The obligations and liabilities of the parties that have been accrued up to the date of termination will continue in place until the termination of the arrangement.

The Terms of Service are effective and binding until we agree to amend them. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our site.

If in our supreme opinion you have refused to comply with all of our conditions, we may terminate your account without warning, and you will remain responsible for any sums you owe up to and including the date of termination; or accordingly will deny you access to our services (or any part thereof).


Entire Agreement 

The failure by us to exercise a right or have a provision would not constitute a waiver of any right or provision.

This Terms of Service and any policy or operational rules posted by us on this website constitute the whole arrangement and understanding between you and us and control your use of the Service, superseding any previous or contemporaneous arrangements, correspondence or proposals, whether oral or written, between you and us. (including, but not limited to, any prior versions of the Terms of Service). Any variation of these Terms of Operation by no implies means that it is one-sided or unjust.


Changes to Terms of Services

You may check the terms of service at any time by viewing the latest edition on this page.

At our absolute discretion, we reserve the right to amend, modify or substitute any aspect of our Terms of Service by publishing notifications and improvements on our website. You have to search our website for updates regularly. Your continuing use of our website and facilities after posting any updates indicates your approval of the revised terms of use.


Contact Information

Any queries about the Terms of Service must be submitted via the Business Contact page.


Privacy Statement

What do we do with your information?

When you order products from our shop, we gather details such as your name, age, and email address as part of the purchasing and sale process.

When you browse our shop, we keep track of your internet protocol (IP) address to learn more about your browser and operating system.

We may send you emails about our products, alerts, promotions, and other events.

Your data is used as the basis for shipping to you and is shared with our logistics partners. Logistics partners will have their privacy policies that govern how they choose to treat your details.



How do you get my consent?

When you supply us with your details during a sale, check your credit card, place an order for distribution, or return a purchase, you authorize us to obtain and use that information for marketing and analytical purposes.



We should reveal your details if we are legally obliged to do so, or if you breach our Terms of Use.


WordPress and Woocommerce

Our shop uses WordPress and WooCommerce systems to run. They offer us the online e-commerce marketplace from which we sell our goods and services.

The data stored on WordPress and WooCommerce is stored in those programs and the general application. They store the data on a secure server that is secured to the firewall.


If you opt for a direct payment portal, you can store your credit card data. These payment cards are encrypted by the Payment Card Industry Data Protection Norm (PCI-DSS). Your transaction details will be stored for the amount of time required to complete the transaction. When the transaction is complete, the details are removed.

Both payment gateways adhere to the requirements set by PCI-DSS and are regulated by the PCI Security Standards Board, which is a joint initiative of payment brands including Visa, MasterCard, American Express, and Discover.

PCI-DSS standards help ensure the proper processing of credit card details by our store and its service providers.


Third-party Services

Generally, the third-party vendors used by us only gather, use and report information required by them to deliver the services they provide to us. These third-party platforms include but are not limited to Google Analytics and Paytm for analytics and payment purposes.

However, some third-party processing providers, such as payment gateways and other payment processors, have privacy policies that address the details we are expected to provide to them regarding your purchase-related transactions.

To ensure that your sensitive information is treated properly, we suggest you read these providers’ privacy policies.

It is also important to recognize that some providers are based in or have facilities located in a separate jurisdiction than us, you, or they. If you plan to use a service provided by a third party, your records may become subject to the laws of the country in which that service provider or its facilities are based.

For example, suppose the purchase is handled by a payment processor based in the United States. In that case, it may result in your records being subject to exposure under U.S. law, including the Patriot Act.

When you quit our website or are routed to a third-party website or program, you no longer have any protections under our Privacy Policies or our Terms of Service.


Links that are clicked on from our site can redirect you away from our site. We are not responsible for the privacy policies on other pages other than this one.


Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time. Changes and clarifications will take place automatically and will occur as released online. When we make material amendments to this procedure, we will alert you about what information we gather, how we use it, and under what conditions we reveal it.

If so chosen, your details can be passed to the new owners or combined with theirs to allow us to continue to sell goods to you.


Questions and Contact Information

If you would like to:

View, Correct, Amend, or delete any sensitive details we have about you or be more aware of our policies, Please Email us.

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